Transparent, fair, and customer-friendly refund processes
Successful Refunds
Hours Processing
Happy Customers
Transparent Process
We stand behind our services with a comprehensive refund policy.
At Zopigo, we are committed to providing transparent and fair refund and cancellation policies. This policy outlines the circumstances under which refunds are processed, eligibility criteria, and the steps involved in requesting a refund.
This policy applies to all services provided by Zopigo Private Limited. Please read these terms carefully before using our services.
Contact our support team with your refund request and order details
Our team reviews your request and verifies eligibility criteria
Approved refunds are processed within 5-7 business days
Receive confirmation and tracking details for your refund
To expedite your refund process, ensure all required documents are submitted with your initial request. This helps us process your refund faster and more efficiently.
Orders can be cancelled free of charge before our team collects the package. Full refund applicable.
Cancellation possible with minimal handling charges. Refund processed after deducting operational costs.
Limited cancellation options. Package will be returned to sender with applicable charges.
Cancellation not possible at this stage. Consider delivery refusal if necessary.
When Zopigo declares a package lost after our comprehensive tracking and investigation process:
Before declaring a package lost, we conduct:
When you decide to terminate your service with Zopigo, we ensure a fair and transparent refund process for any remaining account balance.
Notify our account team about service termination
We review remaining miles/credits in your account
Refund issued via cheque or demand draft
In cases where delivery cannot be completed due to circumstances beyond your control, Zopigo provides comprehensive compensation to ensure you don't bear the financial burden.
Full refund of COD amounts deducted from your account
Reimbursement of delivery charges for non-delivered packages
Non-delivery compensations are processed within 3-5 business days
Refunds cannot be processed for services refused by recipient, incorrect address provided by sender, or cancellation after successful delivery.
Credit/Debit card refunds, wallet top-ups
Direct bank account refunds
Physical cheque or demand draft
All refund processing times are business days and may be subject to bank processing delays. We'll keep you updated throughout the process.
Refund will be processed to the original payment method used for the transaction.
Direct transfer to your registered bank account for faster processing.
Get instant credit in your Zopigo wallet for future shipments.
Physical cheque issued in company name and sent to registered address.
During natural disasters, pandemics, or government restrictions that prevent service delivery:
Special terms for promotional offers and discounted services:
Enhanced refund policies for our enterprise customers:
Real-time assistance for urgent refund queries
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